Complaint Procedures
If you have a Complaint or an Improvement Suggestion you can log this by completing the Feedback Form, or by contacting our General Manager. At any time you can also contact our MPIO, see contact information below.
Otherwise the general path for grievances is
- Speak to the Court Supervisor at the time of game;
- Speak to the General Manager after the game;
- Contact the HKBA Board, or
- Contact Basketball NSW
MPIO (Member Protection Information Officer)
Role of MPIO
BA Member Protection Policy (effective 1 January 2023)
Occasionally in sport things can go wrong and it is at this time that individuals can approach an MPIO in confidence. MPIO’s provide information to an individual raising concerns and will also provide support during the process. MPIO’s are able to assist Players, Parents, Coaches, Officials and Employees.
Email Carolyn – mpio@hkbaspiders.com.au